Effective Date: 29/03/2025
Last Updated: 29/03/2025

At Deco Truck Specialists, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and communication channels.

1. Information We Collect

We may collect the following types of personal information when you engage with our business:

  • Personal Details: Name, contact number, email address, and physical address.

  • Business Information: Company name, fleet details, and service requirements.

  • Payment Information: Bank details or transaction records for billing purposes.

  • Technical Information: IP address, browser type, and usage data when visiting our website.

We collect this data through direct interactions (e.g., contact forms, service inquiries) and automated technologies (e.g., website cookies).

2. How We Use Your Information

We use your information to:

✔ Provide Services – Process service requests, repairs, and customer support.
✔ Improve Our Business – Enhance our website, services, and customer experience.
✔ Process Transactions – Manage payments and issue invoices.
✔ Communicate with You – Send updates, confirmations, and service reminders.
✔ Ensure Security – Protect against fraud, unauthorized access, or legal issues.

We do not sell or share your personal data with third parties for marketing purposes.

3. Data Security & Protection

We take appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Secure databases and encryption protocols.

  • Restricted access to personal data.

  • Regular security assessments and updates.

While we strive to safeguard your information, no system is entirely secure. Please take precautions when sharing sensitive data online.

4. Third-Party Services

We may use trusted third-party services for payment processing, analytics, or customer communication. These third parties are obligated to protect your data in accordance with their privacy policies and legal requirements.

5. Your Rights & Choices

You have the right to:

✔ Access & Update Your Data – Request corrections or updates to your personal information.
✔ Opt-Out of Communications – Unsubscribe from marketing emails or service notifications.
✔ Request Data Deletion – Ask us to remove your personal information from our records, subject to legal and operational requirements.

To exercise these rights, please contact us at info@decotruckspecialists.co.za

6. Cookies & Website Tracking

Our website may use cookies to improve user experience, track visitor interactions, and optimize our content. You can adjust your browser settings to decline cookies if preferred, though this may affect website functionality.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in regulations or business practices. Please review this page regularly for the latest updates.

8. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

Deco Truck Specialists
Email: info@decotruckspecialists.co.za
Phone: 065 730 3386

Your privacy matters to us, and we are committed to handling your personal information with care, transparency, and responsibility.